PREMIUM CLIENT SUPPORT

If you're an existing client of Dance Monkey Design, and are currently on a plan that includes support, you've come to the right place!

We have to triage support requests based on the impact on your service and clients - so please choose the priority with care. Not everything is urgent!

Please provide all the details we'll need to solve the problem:

• The link to the page where you're having a problem
• The exact wording you'd like us to use
• A clear description of any problem you're facing

The critical thing is that you are clear and specific on what the issue is, and what the ideal outcome would be.

Without clarity, we'll all lose valuable time asking questions to gain that clarity.

If you need to include files with your ticket, first submit the ticket, then reply to the email with the files as attachments.

To raise a ticket, visit our support portal.