Bamboo Consulting

How Patience Builds Trust (When A frustrated Client Is Ready To Give Up)







It’s not uncommon for us to come across a customer who is frustrated with getting their website created the way they envisioned it. That was the case for Stuart Russell and his company Bamboo Consulting, a top sales recruitment company in the Cyber Security and SaaS  Marketing software industry.

In Stuarts words:

“I couldn’t find a web design marketing agency that would go beyond the obvious of using a bamboo shoot for our logo, let alone find someone to help me express clearly and concisely the care we take with our clients and the unique tools & systems we have developed to become a leader in our industry.

“I started thinking our marketing was going to be a hugely expensive challenge to solve and I was about ready to give up. I met “JJ” and she had a very different approach; she didn’t want to talk logos and pictures, instead, she was interested in knowing what our core business levers were that entices a client to understand and engage us. In the highly competitive market that we operate in, achieving differentiation to other “Me2” operators is what has set us apart from the crowd, and I couldn’t have done that without JJ’s innovative approach.

“I was blown away with how quickly we designed, built and launched new creative ideas and ways of showcasing the heart of what makes Bamboo Consulting unique.”


Even though there are less than 20 major challenges we face in developing a website that will work for a business, the approach and solutions we need to use are always unique and specific to the customer. Just as no two people are the same, so it is with businesses. Two businesses in the same industry can need radically different design and marketing solutions.

What made Bamboo Consulting a challenge for us was that their level of frustration with other designers had left them sceptical and uncertain. We had to show Stuart we could understand him before we could help him.

We took Stuart through our staged process and showed him how we would complete each section and how that will help him feel more confident and bring his company’s unique design and content to life.


Bamboo Consulting already knew how they like to best describe what they do, not just in general sense but in a sales situation.

What makes this important is that the general language of what a business does is vastly different from the sales language that gets a potential customer to take action and buy your products or services.

Our unique process of developing engaging, SEO-friendly content in partnership with the client meant that not only did the content resonate with potential Bamboo Consulting clients, but that it also ensured high visibility in search for the keywords that matter most to the business.

“Simply getting the content right allowed me to see the whole picture more clearly”, Stu said,

“Once we had all it on paper and I could see it, it was easy to come up with a better logo and other brand identity elements. I know how important it is to my clients that we market their recruitment efforts well, so seeing my own marketing come to life made me feel incredibly proud and for the first time excited to show it to the world.”


It was a long three and a half month timeframe for Bamboo Consulting to trust our process and be able to see what was possible for their website. Sometimes patience is the best service we can offer a customer. When we had patience with them, it wasn’t long before they felt they could trust us, the process and the outcomes.

Once we had Bamboo Consulting website completed, approved and live, it wasn’t long before they started getting some traction. I remember meeting with Stuart a short 6 months after the site was live and him telling me that an international company had found their website, shortlisted and then contacted them from visiting their site. By the time we were having this conversation, they had already chosen Bamboo Consulting as their recruitment agency of choice. This one client turned out to be a $500,000.00 client for Bamboo.

Stuart Russell | Director

We do more than just tick the boxes. We provide everything you need to have a great website & marketing working to grow your business.

In our initial appointment we want to learn about your business goals and objectives and learn how our tried and tested website marketing  systems, training and support can paving the way for you to build a consistently great revenue and sustainable income for your business website and marketing.

To accomplish this we need to discuss 3 things;

1. Your current website and what it is and isn't doing for your business currently. [If you don’t have a website, we will discuss your website and marketing outcomes and objectives]
2. Your current marketing strategy and tools, and what we can do to help shape your marketing to achieve your outcomes.
3. Most importantly, can we work together and communicate well? We want you to know our commitment because this is your business’ future you are about to invest in, so we need to get it right.

We work with clients looking to get their first website or with businesses looking to expand their online performance and marketing results.Websites and marketing gives your business the advantage of planning a better consistency of sales, creating new leads or building new streams of income.Based on your objectives and outcomes we plan a sound strategy to design your branding, message and marketing that will produce solid sustainable growth.

Take the first step to turning your website into your best sales & lead generation tool!

We want to know your business goals and objectives and then discuss the type of website and marketing that will accomplish them.

To do this we need to discuss three things;

  1. Your current results. What it is and isn't working for your business currently. [If you don’t have a website, we will discuss your current marketing and outcomes]
  2. Your customers and target market. This helps us formulate how to shape your website and marketing to achieve your outcomes.
  3. What Inspires You. We don't just build a website and walk away, we work with our clients month by month, quarter by quarter through strategy, accountability plans, analytics, training and support to assure you higher levels of success. 


We design tailor-made websites, marketing systems and strategies that are precisely engineered to suit your business type. 


201 Kent St Sydney, NSW 2000+614 3534 1157Email Us

ABN: 62 649 019 483